Required skills

analytical skills to review alarm information and make judgments to inform operational decisions

communication skills to provide advice and guidance to others and to liaise with technical personnel working across different levels and in different contexts

initiative and enterprise skills to identify improvements to alarm resolution and troubleshooting

learning skills to keep up to date with new technology

literacy skills to read complex technical data and procedures

numeracy skills to interpret levels readings and numerical data

problem solving skills to address complex problems from a remote location

research skills to source technical information from enterprise website or manufacturers technical documentation

technical skills to undertake diagnosis and repairs on a range of networks

Required knowledge

escalation procedures

installed telecommunications systems and equipment

path protection

telecommunications networks

test equipment and test procedures

typical problems and challenges that arise in NOCs and in the field

typical systems and procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

monitor and analyse a range of network alarms including use of fault history and ranking of likely causes

undertake and monitor network repairs

plan and coordinate the actioning of network alarms

Context of and specific resources for assessment

Assessment must ensure

sites on which local and remote monitoring and analysis of network alarms may be conducted

manufacturers technical documentation

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the candidate performing remote diagnosis of network alarms ranging from common to complex

direct observation of the candidate preparing an action plan in response to a range of network alarms

oral or written questioning of required knowledge

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICTTENA Locate diagnose and rectify faults

ICTTEN4081A Locate, diagnose and rectify faults

ICTTENA Undertake routine maintenance of the telecommunications network

ICTTEN4086A Undertake routine maintenance of the telecommunications network

ICTTENA Undertake remote diagnosis and repair of network faults

ICTTEN4087A Undertake remote diagnosis and repair of network faults.

Aboriginal people and other people from a nonEnglish speaking background may have second language issues

Access must be provided to appropriate learning and assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the oral communication skill level and language and literacy capacity of the candidate and the work being performed

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency

Where applicable physical resources should include equipment modified for people with special needs

Alarm may include:

Network elements may include:

Impact may include:

NOC may include:

Relevant parties may include:

Outage may include:

Methodical strategies may relate to:

Escalation procedures may include:

Administrative tasks may include:

Quality assurance may include: